Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. To be eligible, your item must be unused and in the same condition you received it, with proof of purchase.

Because our products ship directly from our fulfilment partners' warehouses, we don't always require the item to be physically returned before issuing a refund or replacement -- often a photo of the issue is enough. To start a return, contact us at mass@doohable.co.uk and we'll advise on next steps. Please don't send items back without contacting us first.

Damages and issues
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or wrong, so we can make it right with a replacement or refund.

Delivery times
Orders ship internationally and typically arrive within 6-14 business days, though some can take longer. If your order hasn't arrived within 21 days of the shipping confirmation, please contact us.

Exceptions
Sale items, gift cards, and items marked final sale cannot be returned.

Refunds
Once your return or photos are reviewed, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days pass with no refund, contact us at mass@doohable.co.uk.